Cancellation Policy

Cancellation of booking requests (if applicable) will be processed in accordance with the bus operator policies and The Transport Licensing Act (Cap. 317) Regulations; from Land Transport Authority(LATRA)
 

1. The cancellation policy and cancellation fee differs by depending on the cancellation period for each operator.
    
2. Cancellation of booking can be done either through the portal  website/Apps or by calling to bus operator contacts.
    
3. Any cancellation is subject to such cancellation charges as to cancellation policies by the respective bus operator and the The Transport Licensing Act (Cap. 317) Regulations.

The Transport Licensing Act (Cap. 317) Regulations. Transport Licensing (Public Service Vehicles) GN. NO. 76 (Contd.), says

Issuance of ticket 32.-

(3) Where a passenger cancels a booking, twenty four hours or more prior to the departure time, the licensee shall immediately refund the full fare paid to the passenger. 

(4) Where the cancellation is made in less than twenty four hours, but more than twelve hours prior to departure time, a passenger shall be entitled to- 

(a) a chance to change date of travel; or 

(b) a refund of not less than eighty five per centum of the paid fare.

(5) Notwithstanding, sub regulations (3) and (4),

the licensee shall have the right to deduct the amount of

money from the fare equivalent to the charges incurred

during the transaction.