Welcome to Busbora Company Limited (“Busbora Limited” “We” “Us” “Our”).
Hello there!!
Busbora Limited is a registered company that offers an online ticketing and booking system in Tanzania. While we process personal data about you, this notice explains how we handle and protect your data.
Summary
We only collect and process your data in accordance with the privacy and data protection requirements. We keep data about you which are necessary and delete when is no longer necessary. We use data to provide our service to you, to fulfil our legal obligation, to respond to your inquiries and manage our relationship with you. The personal data protection laws offer rights in relation to your personal data, you may contact us at any time and we shall respond to your request or inquiry immediately.
1. Personal data we hold and process about you
We use your data to offer services to you, fulfil our legal requirements, provide customers support, operations, improving our services and managing our relationship. We collect and process the following data from our customers;
· Your name, phone number, , driving license, email
· Your National Identification information,
· Your TIN
· Your email
2. Visitors on our Website and Mobile Application
We are very happy to see you visiting our website or mobile application. You still deserve transparency in accordance with the personal data protection laws. When visitors access our service on the website or mobile Application, then we collect your personal data such as names, phone number, gender, age group, email, citizenship to verify your identity, we also collect one of the following information such as TIN, driving license, voters’ number, passport or NID.
3. What we do with your personal data
We do on your data to facilitate ticket booking, customers onboarding, providing services, connecting our customers with government agencies such as Tax Revenue Authority and Land Transport Authority (LATRA), to fulfill online payment, verifying our customers, contractual obligations and ensure your satisfactions with our services; Moreover, we do on your data to fulfil a legal obligation as well as showcasing our services.
5. Purpose of data processing and the lawful basis
We rely on the appropriate legal ground to process your personal data. We also document in accordance with the personal data protection requirements. We rely on the performance of the contract, legal obligations, your consent or our legitimate interest to process your data.
If we use consent as a legal ground for your data processing, we will provide a consent request. You have the right to refuse consent or withdraw of consent at any time by contacting us at [email protected]. However, consent withdrawal will not affect the legality of any data collection or processing carried out before consent withdrawal.
6. Sensitive data
We may process sensitive data such as financial transactions relating to our customers. We rely on the following legal grounds.
· Written consent of a customer
· Compliance with other written laws
· Vital interest of our customer
· For institution, trial or defense of the legal claim
7. Your rights
You have a lot of rights, and we are committed to respect them. These rights include:
· Right to access your personal data
· Right to ask us to erasure or delete your data
· Right to request data rectification when it is inaccurate, incomplete or misleading
· Right to object to our data processing or use of data for marketing purpose
· You have a right to be informed about the purpose of collection and the intended recipients of data
· You have the right to prevent data processing likely to cause substantial damage to you or another person
· You have the right to prevent data processing for direct marketing purposes
· You have the right to compensation for violations of your rights caused by us
· You have a right to ask us to destroy your data
· You have a right to restrict us, if the collection is likely to cause substantial damage to you or another person
· You have the right to withdraw consent for the personal data collected or processed through your consent
· Right to lodge a complaint before the Personal Data Protection Commission (PDPC). You can lodge a complaint through https://www.pdpc.go.tz
8. Third parties
We protect your data to the highest standards and we do not like to share your data to third party. However, where relevant, we share data with third parties if:
· If you give us consent
· If there are legal obligations require us to share your data
· If we have to initiate the performance of the contract
9. Cookies
We do not use cookies on our website. If we will start to use cookies, you will be notified and you will be required to read a cookies policy.
10. Data retention period
Busbora Limited will retain your data only for as long as is necessary to achieve the intended purpose. We retain your personal data in accordance with the relevant provisions of the laws. We have in place, the internal data retention policy and procedures to provide the retention period of each personal data collected or processed.
11. Security of your personal data
We are very careful to protect your personal data. Therefore, to ensure the confidentiality, integrity and availability of your data, we have put in place a strong technical, administrative, organizational and physical safeguard to protect your data. We also guarantee the security of any data transmitted. We do our best to ensure security of your data.
12. Change to our privacy notice
We shall continue to review and assess our personal data protection practices to ensure your rights are safeguarded. Thereafter, we may amend this privacy notice at any time. We will send you a notification that our privacy notice has been updated and also indicating what has been updated.
If you have any queries or you want to exercise your rights, contact us through [email protected] .